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International Organization for Standardization

Bureau Veritas Quality International

The quality policy is an integral part of our corporate policy.

• • Quality is of utmost importance to our company. Therefore we are committed to the following binding principles:
• Customer commitment:
  • We focus on our clients' needs and are satisfied only once our clients are satisfied.
• We will achieve this by:
  • High-quality equipment.
  • Fast treatment of customer claims.
  • Fast reaction to customers' needs subject to feasibility.
  • Evaluation of customer satisfaction in order to know the strengths and weaknesses of our products.
  • Constant high quality of our products and services is ensured by a process-oriented QM-system according to ISO 9001:2008.
• Employee commitment
  • Committed and motivated employees are at the basis of our company's success.
• We will achieve this by:
  • Joint decision-making with the employees concerned.
  • Maintain a corporate culture which fosters an open information policy, good corporate climate and team spirit.
  • Guaranteeing a continuous education and advancement of our company's leading experts.
  • Encouraging long-term engagment of our employees with the company.
• Supplier commitment
  • What we expect from ourselves, we also expect from our current and future suppliers.
• We will achieve this by:
  • Careful selection and assessment of our current and future suppliers.
  • Early involvement in our company's processes and beneficially using the long-standing experience of our suppliers.
  • Constant quality of the raw materials is the precondition for continuous improvement of our products.
• Process commitment
  • The rentability of our company is the basis of our success.
• We will achieve this by:
  • Constant appraisal and optimising of valuation.
  • Lean company structures.
  • Reinforced involvement of our employees in process optimisation.
  • High product quality.
• Continuous improvement
  • We work under continuous optimisation of our business processes.
• We will achieve this by:
  • Joint definition and description of all processes with our employees.
  • Continuous optimisation of the processes by responsibles and cross-divisonal teams.
  • Durable goals and their control.
  • Constant monitoring of global technological trends.